What families in Melaka have found.
These accounts come from people who used one of our three services. They describe what the experience was like and what, if anything, changed as a result of the preparation work.
Back to HomeIn their own words
Lim Hui Ling
Melaka Tengah
My mother and I had been avoiding a conversation about her house for about two years. After the Preparation Conversation session, I came in with a written list of what I actually needed from the discussion rather than just a general anxiety about having it. That changed things. The session itself was quiet and focused. I left with a written summary and, for the first time, a clear sense of where I stood.
June 2025 · Preparation Conversation
Rajendran Subramaniam
Alor Gajah, Melaka
We went through the Facilitated Series as a family of four — my father, my two sisters and myself — to talk through the care arrangements for my parents' later years. The coordinator did not push us in any direction. The agendas kept us on topic when things got difficult. By the fourth session, we had a plain written record of what each of us had agreed to consider. That record went to our family solicitor the following month and saved us at least one meeting.
July 2025 · Facilitated Series
Norliza Abdul Hamid
Jasin, Melaka
The Records and Facilitation Programme was the right choice for us. My late husband's papers were spread across three different boxes and two banks and no one in our family had a clear picture. Over five months, Wei Liang organised everything into one indexed register while Ahmad Hafizi ran the monthly sessions. The handover pack at the end was something I could actually bring to a professional. I would recommend the programme to anyone dealing with an estate where the paperwork is in disarray.
June 2025 · Records & Facilitation Programme
Chan Teck Huat
Melaka Bandar
I used the Preparation Conversation before sitting down with my siblings about our parents' property. I had tried having this conversation twice before and it had not gone well — both times it ended in raised voices. This time I came with a preparation sheet and a clearer idea of what I was and was not prepared to discuss. The conversation was still difficult, but it stayed on track. The coordinator at Soft Anchor helped me realise I had been trying to have three different conversations at once.
July 2025 · Preparation Conversation
Zainab Mahmud
Hang Tuah Jaya, Melaka
The Facilitated Series gave my brothers and me a structure we could not have built ourselves. We disagreed on most things going in and we still disagreed on some things coming out, but the process meant that we understood each other's positions clearly by the end. The written record of each session meant that no one could later claim they had said something they had not. That matters in my family. I would add that the coordinator was careful not to show any preference throughout.
June 2025 · Facilitated Series
Siew Li Fong
Ayer Keroh, Melaka
We chose the Records and Facilitation Programme and it was the right decision for the scale of what we were dealing with. My family had documents going back twenty years in different formats and in different people's possession. The indexed register that came out of the programme was the first time anyone in the family had a single view of everything. The neutral summary sheet that accompanied it made our first meeting with our solicitor much shorter and more productive. A practical service, well run.
July 2025 · Records & Facilitation Programme
How the work unfolded, in detail
Details have been generalised to protect confidentiality. All accounts are based on real engagements.
A family with four children and one property
The situation
Four adult children from Melaka needed to agree on what to do with their widowed mother's house. Previous attempts at discussion had ended without resolution after two years. No one disputed the family's affection for each other, but the conversations had no structure and no record.
What happened
The family completed the Facilitated Series. Each session had an agreed agenda covering one aspect of the decision. The coordinator held the timing strictly. After each session, a neutral minute was circulated and agreed. By session four, the family had a plain record of three options they were each prepared to accept.
What followed
The family took the session record to a property solicitor. The solicitor noted that the family had already narrowed the options to three and had written agreements from each sibling. The legal process moved to the next stage in one meeting rather than three.
An estate with documents in three languages
The situation
A family in Melaka dealing with the estate of an elderly parent found that the relevant documents were in Malay, English, and Chinese, held by different family members, and covered a span of thirty years. No professional consultation had been possible because no one had a clear picture of what existed.
What happened
Over five months, the Records programme coordinator catalogued all documents received from the family, producing an indexed register organised by date and document type. No documents were interpreted; the register described each item by type, date, and holding party. The monthly facilitated sessions allowed the family to discuss what they had seen in the register as it developed.
What followed
The bound handover pack included the indexed register, a dated timeline, and a neutral one-page summary for a qualified professional. The family's solicitor used the summary to identify the documents requiring formal attention. The family reported that the first meeting with the solicitor covered in two hours what they had expected to take several separate appointments.
Reach us directly
Address
19 Jalan Merdeka, Taman Melaka Raya,
75000 Melaka, Malaysia
Hours
Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Find out if we can help your family.
Contact us for a short introductory call. We ask a few questions, you describe the situation, and we tell you plainly whether any of our services fit. No charge, no commitment.
Get in Touch